the power of community service

Everyone should take part in community service of some kind. You will learn and share things you cannot imagine!

Yesterday was a significant day for me in in interesting way: I took part in a webinar for LEAPS.TV ( around the topic of domestic violence 911 call handling. We had a panel of experts from local E911, two different police forces and Haven House, a local domestic violence shelter and advocacy service.

This webinar was wildly successful from the standpoint of attendance alone, and certainly from the information being exchanged between panel members and the audience.

Being the moderator, I had my hands full juggling technical issues (inevitable in a program as complex as this one was), fielding questions and keeping the conversation fluid. Much more than this, the topic is of great personal interest to me, and it was extremely important to me that the information itself be passed around and shared so that every participant benefited, and came away with new ideas.

It worked.

The response so far has been tremendous; so much so that we’re already planning follow-up sessions.

Domestic violence is an epidemic. Over half of the calls that come into an E911 service have to do with domestic violence, and thousands upon thousands of cases occur each year. It represents among the riskiest calls a responding officer can take (remember what happened in Pittsburgh), and getting the right information, at the right time, to the right people, can literally be a matter of life and death.

In the course of working with Haven House and the members of the LEAPS.TV panel, I have learned a great deal and shared a great deal.

I firmly believe everyone–everyone–should participate in community action of some kind. My cause need not be your cause, nor yours be mine. But service to our neighbors is a giant part of how this country came to be built. Reach out. Help. Be part of your community.

By Rebekkah Hilgraves

*RadHaus Solutions*: ActiveCampaign Certified Consultant. Marketo Certified Expert. Solutions Architect. Marketing automation implementation, integration, best practices, governance. Marketing automation, with a heavy dose of nerd.

*RadHaus Studio*: Broadcast and recording engineer, media production manager, cable monkey, marketing dork, project manager, chief cook and bottle-washer.

A seasoned trainer, marketer, web producer and front-end developer, solutions architect, writer, consultant, broadcaster, recording engineer, and public speaker, I've worked in eLearning, Instructional Design, CMS, Marketing Automation and CRM (especially Marketo, ActiveCampaign, and SimplyCast), content delivery and management, taxonomy, SEO, media production and technical support. I bring a unique blend of experience and expertise.

Through RadHaus (formerly SheTech and Company), and in partnership with ELK // Obscura Media, and Prove digital marketing agencies, I have supported enterprise clients in marketing automation implementation and operations, digital marketing and data strategies. I help design and operationalize custom integrated marketing programs for businesses, working with audience/user group segmentation, SEO, web analytics, design and UX best practices, multimedia, social media and other strategic web design and delivery mechanisms. I also do hands-on media production and arts marketing, allowing me to remain involved in the arts.

As part of Marketo's education team, I managed the production and publication of eLearning modules, and was a key member of the LMS implementation and certification development teams.

A consultant on the Web Operations team for OppenheimerFunds in New York, I offered technical, production, and strategy support on a major web site redesign project.

As Managing Editor for an online news magazine published by NetQoS, I supervised and managed the migration of the site from a legacy content management system to a .NET-based commercial system. I maintained the site and the content, updating the magazine with new content from industry analysts and technical experts on a weekly basis.

My earliest foray into both technology and training was as a software trainer for logistics company Cheetah Software Systems, helping create an implementation and training practice standard for the company, and building their user documentation.